1. Introduction
IT Solutions BPO ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.itsolutionsbpo.com (the "Site") or use our services.2. Information We Collect
We may collect the following categories of information:
- Personal Information Provided by You — Name, email address, phone number, company name, job title, and any information submitted through contact forms or service inquiries.
- Automatically Collected Information — IP address, browser type, device identifiers, operating system, pages visited, time and date of visits, referring URLs, and usage analytics.
- ThirdParty Information — Data from analytics providers, advertising networks, and integrated platforms such as Google Analytics or Meta Pixel.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and improve our services
- Respond to inquiries and customer support requests
- Personalize user experience
- Conduct analytics and performance monitoring
- Send administrative or promotional communications
- Ensure security and prevent fraudulent activity
4. Legal Basis for Processing (GDPRApplicable Users)
If you are located in the European Union, we process your data under the following legal bases:
- Consent
- Contractual necessity
- Legitimate business interests
- Compliance with legal obligations
5. Data Sharing & Disclosure
We may share your information with:
- Service providers assisting in website hosting, analytics, marketing, or customer support
- Advertising and analytics partners
- Legal authorities when required by law
- Business partners in case of mergers, acquisitions, or restructuring
We do not sell personal information.
6. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Improve website functionality
- Analyze user behavior
- Deliver personalized content and ads
You may disable cookies through your browser settings.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Retention periods vary based on data type and business needs.8. Children’s Privacy
We do not knowingly collect information from children under 13. If we learn that such data has been collected, we will delete it promptly.9. International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We implement safeguards such as contractual clauses and secure transfer protocols.10. Security Measures
We use administrative, technical, and physical security measures to protect your data, including encryption, secure servers, and restricted access. However, no method of transmission is 100% secure.11. Your Rights
Depending on your location, you may have rights to:
- Access your data
- Request correction or deletion
- Opt out of marketing
- Request data portability
- Limit or object to processing
To exercise these rights, contact us at info@itsolutionsbpo.com.
12. ThirdParty Links
Our Site may contain links to external websites. We are not responsible for their privacy practices or content.13. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.14. Contact Information
IT Solutions BPO
Email: info@itsolutionsbpo.com
Phone: +19363006994
Website: www.itsolutionsbpo.com